Support
Help with Kitchen Closed.
Email [email protected] and we’ll get back to you. Tell us your phone model and what happened. Fixes for the most common problems are below.
Email supportCommon problems
Quick fixes.
My delivery apps aren’t locking
On iPhone, Kitchen Closed locks apps through Screen Time. If Home says “Screen Time is off”, tap Turn on Screen Time and allow it.
On Android, the lock is an accessibility service. If Home says “The lock is off”, tap Turn on the lock, then turn on Use Kitchen Closed. If the switch is greyed out, open App info for Kitchen Closed, tap ⋮ and choose Allow restricted settings. On Xiaomi phones, also allow “Display pop-up windows while running in the background” under Other permissions.
Then check that Hours › Delivery apps lists every app you order from.
An app I use isn’t on the list
Open Hours › Delivery apps. On iPhone, the apps come from Apple’s own list: open Shopping & Food and tick each app you use. Don’t tick the whole category, because it includes Amazon. On Android, search the full list below the delivery apps.
“Use a key” does nothing
Open Kitchen Closed and tap Use a key on Home instead. On iPhone, Use a key on the closed screen works by sending a notification, so allow notifications for Kitchen Closed in Settings.
I can’t change my hours or take an app off
While your apps are locked, you can only make your hours stricter, apps can’t come off the list, and strict mode can’t be switched off. Otherwise a change of plan would unlock them early. All of it can change again once your apps unlock.
How do I get a refund?
Purchases go through the App Store or Google Play, so refunds do too. On iPhone, ask Apple at reportaproblem.apple.com. On Android, follow Google Play’s refund steps.
How do I delete my data?
Delete the app. Everything Kitchen Closed stores is on your phone, so it goes with the app, and there’s no account to close. The privacy policy covers the usage stats the app sends.
More answers in the FAQ. Still stuck? Email [email protected].